Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single support request you send to us will be attended to within maximum one hour. If your ticket or e–mail calls for additional assistance from a system administrator, we will timely forward it and leave a comment to notify you that your matter is being worked on. If you make use of our Administration Services package, any of the services included there will be carried out at a time of your preference.
An Exceptional Customer Service
Should you require assistance with the Web Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, don’t hesitate to contact our help desk support staff at any time via the ticketing system. Additionally, if you require assistance administering your dedicated hosting server, you can order our Administration Services package, that includes weekly OS updates, installation and problem troubleshooting services, server monitoring and restarting services, backup space, etcetera.
An Intuitive Help Section
We have provided our Web Site Control Panel with a detailed knowledgebase, which includes extensive explanations of all its features and functions. What’s more, we have filmed exhaustive video tutorials that will further demonstrate to you how to carry out a certain action or troubleshoot a frequently experienced problem. The instructional articles and the video tutorials are readily accessible from each section of the Web Site Control Panel through the Help and Videos buttons situated in the top right corner.