Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Guarantee

  • Our crew of service technicians will try their best to answer to your help tickets within about 1 hour. If, however, the situation you have come across demands the help of the Admin =Team,= we’ll send the ticket to the technician on duty and will write a comment to tell you.

  • Top quality support service

  • Expert Customer Help Service

  • We will offer you 24 hours a day client help and support by using a lightning fast ticket program built into your Control Panel. You can easily e mail us all the time about any of the programs that come pre–configured on your virtual server, such as the chosen Linux OS, the server administration panel and our in–house created Web Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Site Control Panel that is offered cost–free with the virtual server, you’ll discover an instructional Help zone, containing all you should have knowledge of when maintaining your web–sites and programs. We have added a wide array of how to articles and video tutorials that illustrate the basic web site managing tasks in an easy–to–understand form.