Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help Center section incorporated into our Web Site Control Panel features a selection of help articles and frequently asked questions. Aimed towards resolving any common problem that you might stumble upon, they are contributed by our support team of trained techs.

  • Top quality support service
  • Educational Video Clips

  • If you’d like to watch how an action is carried out or how an issue is fixed, instead of just reading about it, check out our collection of educational video tutorials. They address different topics and will help you swiftly understand how to work with our Web Site Control Panel.

  • Intuitive help center
  • A Sixty–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7 support service and include a sixty–minute response time guarantee. Our knowledgeable customer service technicians will be available 24 hours a day and will rectify any problem that you could run into within maximum 1 hour after the support ticket submission. In the majority of cases, a reply will be provided to you in less than 20 minutes.