One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any technical support ticket that you open or any email that you send is just 1 hour, even if you contact us during weekends and national holidays. Whatever the nature of your issue or question might be, we’ll help you instantaneously and will provide you with the needed information to fix any problem with your websites. The real reaction time usually doesn’t exceed 15-20 minutes, which is the reason why you can forget about waiting for hours and hours on end to get an issue fixed or what’s even worse than that – waiting around all day only to obtain a reply that more information is needed whilst nothing is solved. We’ll assist you in a well-timed manner because we are aware of precisely how costly time can be in the dynamic digital realm. The sixty-minute response time guarantee is valid for any technical or billing question that you might have with regards to our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff representatives will be at your service at all times and they will respond to any support ticket that you submit from our web hosting Control Panel within one hour max. The response time is guaranteed no matter if you’ve got a generic query connected with your semi-dedicated server or you stumble upon some complication and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24/7/365 to deal with any billing, general or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll solve it before we answer, which suggests that you will not have to wait around for hours or days while the problem persists. In case there’s something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try out, what steps to take, etc.