A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It is an efficient way to receive some info about the hosting services or have some problem resolved as you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower possibility of mistakes when you exchange info such as usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue in question. Also, you will be able to be a part of a live chat room from any computer that is connected to the web, avoiding the phone rates that you will need to pay when you're calling to a different country.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all of the Linux shared website hosting that we offer and we're able to help you with almost everything in real time. In case you don't have an account with our company yet, we are able to provide you with more information about the plans to help you to choose the most suitable package. If you are a current customer, we will be able to assist you with any billing or general issue plus with lots of common technical matters, for example an email address installation in a desktop e-mail client. In case you can't call us for whatever reason or you're in some country where we do not have a local telephone number, the live chat will be the best option to get in touch with us. Of course, some issues require additional time to examine and test, which means that you will have to open a ticket to our technicians, but nonetheless, we are able to save you time and help you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, which means that when you have any kind of questions about our Linux semi-dedicated hosting, you are able to get in touch with our customer care team at any moment regardless if you have already acquired an account or not. In general, the chat service is intended for billing, pre-sales and basic questions and difficulties, still we are able to assist you with quite a lot of technical questions as well. We will help you pick the right package for your websites in case you do not have an account yet, we can answer all the billing questions or concerns you have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all this will be done quickly since our live chat service is available all day, every day. Every time you require assistance, you're able to chat with an agent and save considerable time.