A ticketing system is the most popular correspondence channel that web hosting providers offer to their customers. It is typically part of the billing account and is the most efficient way to tackle an issue that requires a certain amount of time to examine or that has to be escalated to a system administrator. In this way, all comments given by either side will be stored in the same place in the event that somebody else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts to do a certain procedure or to reach the hosting company’s customer support team. In case you’d like to administer a couple of domains and each one of them is hosted in a different account, you will have to use even more accounts simultaneously. Plus, it can take a substantial span of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you are browsing through your website files or configuring different settings. The ticketing system is being strictly monitored 24-7-365 by our client care staff and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast to some web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request info in regard to any billing or technical problem. In addition, you can see a selection of educational articles, which will help you fix the most commonly experienced issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it far more efficient to manage everything from one single location, which is the reason why we have implemented a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will allow you to manage the communication with our technical support staff along with your storage space, which suggests that you will not need to remember one more logon name for a separate interface. You will be able to submit a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using a clever search option or check applicable knowledge base articles, which contain solutions to commonly encountered obstacles. The inbuilt ticketing system is closely monitored 24x7 with the maximum response time being only one hour, so there will always be someone to assist you.