Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you are browsing through your website files or configuring different settings. The ticketing system is being strictly monitored 24-7-365 by our client care staff and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive assistance. In stark contrast to some web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request info in regard to any billing or technical problem. In addition, you can see a selection of educational articles, which will help you fix the most commonly experienced issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more efficient to manage everything from one single location, which is the reason why we have implemented a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will allow you to manage the communication with our technical support staff along with your storage space, which suggests that you will not need to remember one more logon name for a separate interface. You will be able to submit a new ticket or to check the status of an old one with less than several mouse clicks while you are browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using a clever search option or check applicable knowledge base articles, which contain solutions to commonly encountered obstacles. The inbuilt ticketing system is closely monitored 24x7 with the maximum response time being only one hour, so there will always be someone to assist you.