Despite the fact that this isn't the most importantaspect in order to distinguish a trustworthy shared website hosting supplier from a bad one or a reseller from a real provider, the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you can get in touch with somebody if you're in need of assistance. The telephone support for web hosting services may vary from general to experienced, so the issues which can be resolved through a phone call vary based on the supplier. In the general case, these issues are simpler and include billing or first level technical issues since more difficult matters generally require a support ticket where both you and the system administrators can follow what's going on with a specific issue. Nevertheless, the option to phone call your supplier will save you lots of time and efforts for the multitude of small things that may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Website Hosting

In case you decide to obtain one of our Linux shared website hosting, you will be able to get hold of our customer support crew over the phone for 14 hrs per day. We will assist you in choosing the ideal plan for your websites since we think that it is better to discuss these issues with a live person. In case you already have an account, we can help you with all your sales/billing questions as well as general matters, even with some tech troubles which don't need too much time or escalation to an administrator as it will be more appropriate to open a ticket for time-consuming problems in order to have the entire correspondence in a single place. We now have telephone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature live phone support for 14 hours daily. In case you are unsure which plan is suitable for your sites, you would like to find out more about the package's features or you need any other info about our services, you can call any of the local numbers which we have in the United States of America, the UK and Australia and our customer support representatives will help you. If you currently own an account, you can contact us about sales and general issues, although we are often able to help with a variety of technical issues as well. For strictly tech issues you need to use our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option when your trouble requires additional time to be taken care of or it needs to be escalated to our system administrators.