24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our shared website hosting services come with 24/7 technical support and several options for communication. In case you don't have an account yet, you can phone us or come on our live chat and speak with a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. In contrast to the majority of suppliers out there, we respond to all the tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive prompt help, especially when your site is not running efficiently for some reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, thus if anything happens, you'll be able to use plenty of methods to let us know - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two methods are for billing, pre-sales and basic issues, so in case you don't have an account yet, for instance, you are able to get additional info regarding our solutions, or we will assist you with simpler tech matters. The second two options are for strictly tech problems or anything which is more time-consuming considering that it is much easier track the conversation between you and our tech support team. The warranted maximum response time for them is merely an hour, the actual one - 15-20 min, so you will not need to wait for a whole day to receive support as you may need to do with other providers.
24/7 Customer Support in Dedicated Hosting
If you buy a dedicated server through our company, you can contact us at any time using several channels and the maximum time that you will have to wait for an answer is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will support you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any basic questions or you'd like to find out about our website hosting solutions before you order, you can use our live chat or you could call one of the local numbers that we have in different countries around the world. In the event that you'd like to have support for third-party software that you are unable to set up or run properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.